3.1. Reject Reverse Orders Endpoint
Path:/v2/order/returnRefund/reject
- Description: This function is intended to decline refund and reservation requests, as well as cancelation requests from buyers, particularly where the order has reached the "Ready to Ship" status.
3.1.1. Reject a refund requested by buyer:
Parameters:
- OrderId (mandatory)
- OrderItemIdList(mandatory)
- comment(mandatory)
- reasonId: (mandatory)
- ITEM_NOT_DAMAGED(1007, "Item is not damaged/defective as claimed by customer".
Seller Side:
3.2.1. Reject the cancellation request by buyer:
Used for responsed a buyer cancellation request. After Buyer send a cancellation request, seller can use this call to response.
Path:/v2/order/returnRefund/reject
Parameters:
- OrderId (mandatory)
- OrderItemIdList(mandatory)
- comment
- reasonId: (mandatory)
- ALREADY_HAND_OVER(1019, "Already hand over to 3PL"),
- LOGISTIC_INFO_UPDATED(1020, "Logistic information has updated"),
- BUYER_ASK_CANCEL(1021, "Buyer ask to cancel the request"),
- OTHERS(1022, "Others"),
3.2. Accept Reverse Orders Endpoint:
Path:/v2/order/returnRefund/accept
Description: Use to accept the Refund and reverse requested from buyers
Parameters:
- OrderId(mandatory)
- OrderItemIdList(mandatory)
- RefundAmount(mandatory)
3.2.2. Accept the cancellation request by buyer:
Parameters:
- OrderId(mandatory)
- OrderItemIdList(mandatory)
- refundAmount(mandatory)
Cancellation is accepted by the seller and refundis being processed:
